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Master ServiceNow CSA Exam with Reliable Practice Questions

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Last exam update: Nov 15,2024
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Question 1

The testing team needs to be able to perform activities in the test instance, as though they are a member of the Service Desk group. What role would they need to be able to switch between user accounts, without logging out and back in?


Correct : B

The impersonator role allows a user to switch to another user account and act as that user without logging out and back in1.This can be useful for testing purposes or for providing support to other users2.

Reference: Impersonate a user Roles and permissions


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Question 2

A colleague wants to rearrange the columns on their My Work list. Once the user has navigated to the list where should they navigate to select and arrange the columns?


Correct : B

To rearrange the columns on a list, users can right click on any column header and select Configure > List Layout from the context menu2.This will open a dialog box where users can select the available fields and move them to the selected list using the arrow buttons2.Users can also drag and drop the fields to change the order of the columns2.


How To Configure List and Form Layouts | by ServiceNow Scholar - Medium2

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Question 3

Which feature ensures data consistency white importing data using import sets and web services?


Correct : C

Data policies are used to define rules that govern the creation, modification, and deletion of data in ServiceNow. These policies can be used to ensure data consistency by enforcing data quality standards and preventing invalid or inaccurate data from being imported.


ServiceNow Product Documentation: Data policies overview -https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/field-administration/concept/c_DataPolicy.html

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Question 4

Which low components allow you to specify when a flow should be run?


Correct : C

Triggers define when a flow should start running, and conditions are used to specify the specific circumstances under which a flow should run. By combining triggers and conditions, you can create flows that run only when specific events occur and only for certain types of records.


ServiceNow Product Documentation: Flow Designer - Overview -https://docs.servicenow.com/bundle/sandiego-application-development/page/administer/flow-designer/concept/flow-designer.html

ServiceNow Product Documentation: Flow triggers -https://docs.servicenow.com/bundle/tokyo-application-development/page/administer/flow-designer/reference/flow-triggers.html

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Question 5

What are the benefits of building flows using Flow Designer? Choose 3 answers


Correct : A, C, D

https://www.adzuna.in/details/3252834223

The following are the benefits of building flows using Flow Designer:

C) Provides natural-language descriptions of flow logic:This allows users without programming experience to understand and modify flows,making them more accessible to a wider range of users.

D) Supports No-Code application development:Flow Designer provides a visual interface and pre-built actions that allow users to automate processes without writing code.This can significantly reduce development time and effort.

A) Supports easy integration with 3rd party systems:Flow Designer integrates with a variety of 3rd party systems through the Integration Hub,making it easy to connect your ServiceNow instance to external applications.

Flow Designer offers a low-code/no-code approach to building automation, simplifies complex logic with natural language descriptions, and integrates seamlessly with external systems.


ServiceNow Product Documentation:Exploring Flow Designer -https://docs.servicenow.com/bundle/sandiego-application-development/page/administer/flow-designer/concept/flow-designer.html

ServiceNow Community: Flow Designer vs Workflow -https://www.servicenow.com/community/developer-forum/what-are-the-advantages-and-disadvantages-between-flow-designer/m-p/1407094

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