ServiceNow CIS-ITSM Exam Questions - Real Practice Questions for Guaranteed Success

Question 1

Which of the following options can a survey administrator define on an individual survey? (Choose two.)

AThe ability for end users to decline survey assignments

BNumber of survey reminder notifications

CTrigger conditions

DAnonymize responses

Correct : B, D

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AThe ability for end users to decline survey assignments

BNumber of survey reminder notifications

CTrigger conditions

DAnonymize responses

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Question 2

Where can a change manager define the interval frequency for unauthorized change detection?

AThe ci.change.unplanned business rule

BEvent Processing Properties module

CUnauthorized Change Properties module

DUnauthorized change flow

Correct : C

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AThe ci.change.unplanned business rule

BEvent Processing Properties module

CUnauthorized Change Properties module

DUnauthorized change flow

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Question 3

Your implementation team has a new Business Analyst. They will be attending their first Service Catalog workshop and will be responsible for capturing notes and decisions from the workshop.

What Now Create assets do you recommend they review, to prepare? (Choose two.)

AService Catalog and Request Mgmt - Workshop Preparation Guide

BService Catalog and Request Mgmt - Process Guide

CIT Service Management - Typical Challenges and Remediation

DITSM - Business Outcomes and Corresponding KPIs

Correct : A, B

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AService Catalog and Request Mgmt - Workshop Preparation Guide

BService Catalog and Request Mgmt - Process Guide

CIT Service Management - Typical Challenges and Remediation

DITSM - Business Outcomes and Corresponding KPIs

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Question 4

When using the Email Client, what is the difference between an Email Template and a Quick Message?

AEmail Templates are like forms that can be sent to the caller for completion; Quick Messages are primarily used by the Chat Bot

BEmail Template is defined and automatically applied when the email form launches; Quick Messages are defined and then can be manually applied by the user

CEmail Templates are included with ITSM; Quick Messages are new with Machine Learning

DEmail templates are defined by users with admin role; Quick Messages are defined by users with quick_message_admin role

Correct : B

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AEmail Templates are like forms that can be sent to the caller for completion; Quick Messages are primarily used by the Chat Bot

BEmail Template is defined and automatically applied when the email form launches; Quick Messages are defined and then can be manually applied by the user

CEmail Templates are included with ITSM; Quick Messages are new with Machine Learning

DEmail templates are defined by users with admin role; Quick Messages are defined by users with quick_message_admin role

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Master ServiceNow CIS-ITSM Exam with Reliable Practice Questions

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