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Master ServiceNow CIS-HAM Exam with Reliable Practice Questions

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Last exam update: Nov 16,2024
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Question 1

Which are valid hardware model lifecycle phases?

Choose 3 answers


Correct : B, D, E

According to the ServiceNow Hardware Asset Management documentation, hardware model lifecycle phases are the stages that a hardware model goes through from its introduction to the market to its retirement. The valid hardware model lifecycle phases are:

* Pre-release: The hardware model is not yet available for purchase, but it is planned to be released in the future.

* General Availability: The hardware model is available for purchase and supported by the manufacturer.

* End of Life: The hardware model is no longer available for purchase or supported by the manufacturer.

* Disposal: The hardware model is disposed of or recycled.


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Question 2

When a hardware asset is retired, what happens to any existing software allocations on that asset?


Correct : A

According to the ServiceNow Hardware Asset Management documentation, the system property glide.ham.retire_sw() determines the behavior of software allocations when a hardware asset is retired. The possible values are:

* Reclaim: The software allocations are automatically returned to inventory and the software installation records are deleted.

* Retain: The software allocations remain with the hardware asset and need to be reclaimed manually.

* Remove: The software allocations are removed from the asset, but not returned to inventory.


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Question 3

What is a requirement for sourcing a request from the requester's local stockroom?


Correct : A


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Question 4

What is the impact of a customer opting out of the ServiceNow Content Service for specific models?


Correct : C

According to the ServiceNow Hardware Asset Management documentation, the ServiceNow Content Service is a cloud-based service that provides content updates for hardware models, such as manufacturer, model category, and lifecycle information. The ServiceNow Content Service also collects unrecognized data from customers, such as new or custom hardware models, to improve the content quality and coverage. Customers can opt out of sending unrecognized data to the ServiceNow Content Service for specific models, but this will also prevent them from receiving content updates for those models.


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Question 5

Key features of consumables are:

Choose 2 answers


Correct : A, C


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