Master ServiceNow CIS-FSM Exam with Reliable Practice Questions
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As it pertains to dynamic scheduling, what is this an example of government customers are higher rank and private sector customers are lower?
Correct : A
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Which operational role is responsible for reviewing reports, metrics, and team performance?
Correct : A
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Which operational role is responsible for scheduling appointments and assigning tasks to agents?
Correct : D
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As it pertains to the Agent Feedback feature, ServiceNow calculates the average rating of a field agent and stores it in which table?
Correct : B
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As it pertains to dynamic scheduling configuration, if you are ranking agents based on the number of parts available in the agent stockroom, which matching criterion should you configure in the task filters?
Correct : A
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