Which tab on the knowledge base record, would you use to identify the sets of users who are able to read articles in that knowledge base?
Correct : D
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A new employee joins the IT department and needs to perform work assigned to Network and Hardware groups. How would you set up their access?
Choose 3 answers
Correct : A, B, D
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On what part of the ServiceNow instance, would you find the option to Impersonate User?
Correct : A
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What contains the configuration changes made in an instance (i.e. changes in a form) and helps to implement the changes from the Dev environment to another environment?
Correct : B
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The customer has asked that you change the default layout of the Task list. They would like these columns, in this order:
* Number
* Task Type
* Parent
* Short Description
* Assignment Group
* Assignee
* Updated
After navigating to the list, where would you click, to meet this requirement?
Correct : C
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