SDI SD0-302 Exam Questions - Real Practice Questions for Guaranteed Success

Question 1

A skills matrix in place for all staff and a training budget with a set allocation of training days for staff

are features of which of these options?

AA formal appraisal process

BA formal employee satisfaction process

CA structured approach to recruitment

DA structured approach to training

Correct : D

Options Selected by Other Users:

Mark Question:

Start a Discussions

Submit Your Answer:

AA formal appraisal process

BA formal employee satisfaction process

CA structured approach to recruitment

DA structured approach to training

0 / 1500

Question 2

You are meeting with your manager to request a proper budget for your Service Desk training plan.

You have worked hard to structure it effectively and efficiently butw you have to sell it to your manager.

You know that you have to convince her of the benefits of a structured approach to training; which of these

options best describes one of the benefits?

AThere will be aticeable improvement in the consistency and productivity of the team

BYou can re-use an existing training manual to save time and effort

CYour training plan ensures that the analysts will be highly employable

DThe training you want to provide will cost more but the outcomes will be worth it

Correct : A

Options Selected by Other Users:

Mark Question:

Start a Discussions

Submit Your Answer:

AThere will be aticeable improvement in the consistency and productivity of the team

BYou can re-use an existing training manual to save time and effort

CYour training plan ensures that the analysts will be highly employable

DThe training you want to provide will cost more but the outcomes will be worth it

0 / 1500

Question 3

Which of these options would create a positive working environment?

APay some of your team at very high salary levels

BEnsure that staff are always given positive messages

COffering varying KPIs and standards to staff

DCreate a sense of belonging in the team

Correct : D

Options Selected by Other Users:

Mark Question:

Start a Discussions

Submit Your Answer:

APay some of your team at very high salary levels

BEnsure that staff are always given positive messages

COffering varying KPIs and standards to staff

DCreate a sense of belonging in the team

0 / 1500

Question 4

Which of these options would be most desirable in achieving long-term working relationships with

members of your staff?

AReviewing the social activities of the team to allow for greater team bonding

BReviewing team structure for ways to make best use of the skills of team members

CBeing consistent with rates of pay regardless of performance

DBeing supportive when team members require additional time away from work

Correct : B

Options Selected by Other Users:

Mark Question:

Start a Discussions

Submit Your Answer:

AReviewing the social activities of the team to allow for greater team bonding

BReviewing team structure for ways to make best use of the skills of team members

CBeing consistent with rates of pay regardless of performance

DBeing supportive when team members require additional time away from work

0 / 1500

Question 5

Of the options listed, which is a common cause of stress often seen in the Service Desk environment?

ARoutine scheduling of tasks

BStaff have left andt been replaced

CWorking closely with developers

DDesk seating plans

Correct : B

Options Selected by Other Users:

Mark Question:

Start a Discussions

Submit Your Answer:

ARoutine scheduling of tasks

BStaff have left andt been replaced

CWorking closely with developers

DDesk seating plans

0 / 1500

Master SDI SD0-302 Exam with Reliable Practice Questions

Options Selected by Other Users:

Options Selected by Other Users:

Options Selected by Other Users:

Options Selected by Other Users:

Options Selected by Other Users: