SDI SD0-101 Exam Questions - Real Practice Questions for Guaranteed Success

Question 1

Which of the options best describes primary components of a desktop or laptop system

AA processor (CPU), memory, a modem and a hard drive

BAn external hard drive, a keyboard and a mouse

CAn operating system, application software and memory

DA keyboard, memory and email software

Correct : C

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AA processor (CPU), memory, a modem and a hard drive

BAn external hard drive, a keyboard and a mouse

CAn operating system, application software and memory

DA keyboard, memory and email software

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Question 2

Which of these options is a commonly used peripheral device?

AScandisk

BMobile/cell phone

CEmail server

DScanner

Correct : D

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AScandisk

BMobile/cell phone

CEmail server

DScanner

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Question 3

Which option is the most common issue when integrating CTI with Incident Management?

APoor project management resulting in higher costs

BThe screen pop functionality does not behave as expected

CLengthy implementation timescales due to inadequate project resources

DLack of availability of accurate user data

Correct : D

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APoor project management resulting in higher costs

BThe screen pop functionality does not behave as expected

CLengthy implementation timescales due to inadequate project resources

DLack of availability of accurate user data

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Question 4

Which option is a benefit of using self-help?

AIt allows users to resolve some incidents at any time

BIt gives users the opportunity to become technical experts

CIt avoids the inconvenience of telephone handling

DIt give users the ability to self-diagnose their incidents in future

Correct : A

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AIt allows users to resolve some incidents at any time

BIt gives users the opportunity to become technical experts

CIt avoids the inconvenience of telephone handling

DIt give users the ability to self-diagnose their incidents in future

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Question 5

Which of these options is a benefit of self-service technology?

AUsers can log their issues at any time

BReduces Problem resolution time

CRemoves the need for human support

DReduces the number of Incidents and Service Requests

Correct : A

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AUsers can log their issues at any time

BReduces Problem resolution time

CRemoves the need for human support

DReduces the number of Incidents and Service Requests

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Master SDI SD0-101 Exam with Reliable Practice Questions

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