SAP C_C4H56I_34 Exam Questions - Real Practice Questions for Guaranteed Success

Question 1

Which user types are available within SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

ABusiness

BAdministration

CTechnical

DDevelopment

Correct : A, C

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ABusiness

BAdministration

CTechnical

DDevelopment

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Question 2

Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.

AInstalled base

BProduct

CCustomer

DContract

Correct : B, C

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AInstalled base

BProduct

CCustomer

DContract

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Question 3

Which configuration steps are mandatory to link customer e-mails with cases? Note: There are 2 correct answers to this question.

ASet up a rule to route the e-mail to the tenant's technical e-mail address.

BMaintain and activate at least one e-mail channel.

CAssign the team responsible for handling cases.

DCreate a case routing rule.

Correct : B, D

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ASet up a rule to route the e-mail to the tenant's technical e-mail address.

BMaintain and activate at least one e-mail channel.

CAssign the team responsible for handling cases.

DCreate a case routing rule.

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Question 4

Which actions are necessary to use installed bases in cases? Note: There are 2 correct answers to

this question.

AA customer needs to be assigned to the installed base.

BThe installed base must be set to active status.

CAt least one registered product must be assigned to the installed base.

DAn active service contract must be added to the installed base.

Correct : A, B

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AA customer needs to be assigned to the installed base.

BThe installed base must be set to active status.

CAt least one registered product must be assigned to the installed base.

DAn active service contract must be added to the installed base.

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Question 5

Which categories can you use when creating a service catalog in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

ACategory

BCause category

CIncident category

DSubcategory

Correct : A, D

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ACategory

BCause category

CIncident category

DSubcategory

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Master SAP C_C4H56I_34 Exam with Reliable Practice Questions

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