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Master Salesforce Field Service Consultant Exam with Reliable Practice Questions

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Last exam update: Nov 18,2024
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Question 1

Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.

How should a Consultant recommend UC handle unplanned service during times of severe weather?


Correct : B

This option allows handling unplanned service during times of severe weather by creating a policy that overrides the existing scheduling policy and using a wizard to reschedule service appointments based on the emergency policy. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_emergency_wizard.htm&type=5


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Question 2

Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?


Correct : A

This object can be used to share service appointments with service resources in Salesforce Field Service by assigning service resources to service territories and assigning service appointments to the same service territories. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_service_territories.htm&type=5


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Question 3

Which configuration can Universal Containers use to brand the Salesforce Field Service mobile app?


Correct : C

This configuration can be used to brand the Salesforce Field Service mobile app by uploading a custom logo image that appears on the app's login screen and navigation bar. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_mobile_branding.htm&type=5


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Question 4

Universal Containers provides maintenance and emergency services to its customers. Sending Technicians

to emergency calls during the day causes long travel times and reduces the number of appointments that a

Technician can complete.

Which feature should the Consultant use to reduce travel time and increase Technician productivity?


Correct : C

This feature should be used to reduce travel time and increase technician productivity by automatically scheduling service appointments based on predefined criteria and objectives, such as minimizing travel distance or maximizing utilization. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_optimizer_overview.htm&type=5


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Question 5

Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has

asked that once a technician has serviced a customer, they continue to service that customer when possible.

What should the consultant recommend to meet this requirement?


Correct : B

This option should be recommended to meet this requirement, as it allows specifying which service resources are preferred by customers or accounts when scheduling service appointments. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_resource_preferences.htm&type=5


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