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Master Salesforce Business Analyst Exam with Reliable Practice Questions

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Last exam update: Nov 09,2024
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Question 1

Cloud Kicks Is conducting sprint planning for an Experience Cloud user portal project. The focus for this sprint Is on the minimum viable product.

Which requirement should the business analyst prioritize?


Correct : C

The minimum viable product (MVP) is the version of a product that has just enough features to satisfy early customers and provide feedback for future development. The MVP should focus on the items that are essential to the business value and goals, not on the items that are nice to have or preferred by some users. Therefore, the business analyst should prioritize the items that are crucial to the business over the items that are user-friendly features or requested by the majority of users.Reference:

Certification - Business Analyst - Trailhead, under ''About the Exam''

Get Started with Salesforce Business Analyst Certification Prep, under ''The Salesforce Business Analyst Certification''

Cert Prep: Salesforce Business Analyst | Salesforce Trailhead, under ''Get Started with Salesforce Business Analyst Certification Prep''


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Question 2

Northern Trail Outfitters has gone through significant growth, moved several business units into Salesforce, and added hundreds of users.

Which key principle should a business analyst follow to help prioritize feature requests from various business units?


Correct : C

The business analyst should define roles, responsibilities, and processes to help prioritize feature requests from various business units. This will help to establish clear expectations, communication channels, and decision-making criteria for the project. The business analyst should not give priority to the earliest requested dates, as this may not reflect the business value, urgency, or feasibility of the feature requests. The business analyst should also not find and install a backlog grooming app from AppExchange, as this may not address the root cause of the prioritization problem, and may introduce additional complexity and cost to the project.Reference:Collaboration with Stakeholders,Get Started with Salesforce Business Analyst Certification Prep,Cert Prep: Salesforce Business Analyst


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Question 3

Surveys indicate that visitors to the Cloud Kicks' Experience Cloud site have difficulty locating purchase Information for their online orders. A business analyst (BA) Is tasked with creating a user story to improve the overall visitor experience when navigating the site.

For which persona should the BA write this user story?


Correct : C

A user story is a short, simple description of a feature told from the perspective of the person who desires the new capability, usually a user or customer of the system1. The BA should write this user story for the customer persona, since they are the ones who want to locate purchase information for their online orders.The administrator and the support manager are not the intended users of this feature, and their needs may differ from the customer's.Reference:1:User Stories


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Question 4

The delivery team at Cloud Kicks has Just conducted a successful sprint demo showcasing a new sales dashboard. However, the marketing team Is unhappy because the new lead automation they requested was missing from the deliverables and an Important new marketing campaign is starting the next day.

What did the business analyst fall to do during sprint planning'?


Correct : A

According to the Salesforce Business Analyst Certification Prep, the business analyst's role in sprint planning is to prioritize the sprint backlog with stakeholders1.The BA should ensure that the most important and valuable user stories are selected for the sprint, based on the business needs and expectations1.The BA should also communicate the sprint goals and scope to the stakeholders and get their buy-in1. In this scenario, the BA failed to prioritize the sprint backlog with the marketing team, resulting in their dissatisfaction with the deliverables.Reference:Salesforce Business Analyst Certification Practice Quiz and Sample Questions,Cert Prep: Salesforce Business Analyst


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Question 5

An external business analyst (BA) has been brought in to work on a Sales Cloud project for Universal Containers (UC). UC's In-house BA has created epics and user stories, but the external BA notices that one story appears to be written Incorrectly.

How should the BA revise the statement below in the correct user story format?

"Sales reps need to track their pipeline in Salesforce."


Correct : C

A user story is a short, simple description of a feature told from the perspective of the person who desires the new capability, usually a user or customer of the system. It typically follows a simple template: As a <type of user>, I want <some goal> so that <some reason>. The answer C follows this template and clearly states the user role, the goal, and the reason. The answer A does not state the reason, and the answer B does not state the correct user role, as the story is about sales representatives, not sales managers.Reference:Certification - Business Analyst,Get Started with Salesforce Business Analyst Certification Prep,Cert Prep: Salesforce Business Analyst


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