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Master Salesforce ADX-201 Exam with Reliable Practice Questions

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Last exam update: Apr 12,2025
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Question 1

Universal Containers (UC) would like to count the number of open cases associated with each

account and update the account with this value every Friday evening. UC has several hundred open

cases at any given time.

What should the administrator use to complete this request?


Correct : D

A scheduled flow is a type of flow that runs at scheduled times on batches of records that meet certain criteria. It can be used to count the number of open cases associated with each account and update the account with this value every Friday evening by using an assignment element to loop through the accounts and cases and assign the count value to a field on the account record. Using a record trigger flow, a scheduled process builder, or a roll-up summary field are not suitable options for this requirement because they would not run at scheduled times or on batches of records; they would run every time a record is created or updated, which may not reflect the accurate count of open cases at the end of each week. Reference: https://help.salesforce.com/s/articleView?id=sf.flow_concepts_scheduled.htm&type=5


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Question 2

A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects

that filled out an interest from online. The team currently does not access to the lead object.

How should an administrator provide proper access?


Correct : B

Permission sets are a flexible way to grant additional access to users without changing their profiles. To provide access to the lead object for a team of support users, create a permission set that includes the appropriate object and field permissions for leads, and then assign it to the users. Reference: https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5


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Question 3

Universal Containers (UC) customers have provided feedback that their support cases are not

being responded to quickly enough. UC wants to send all unassigned Cases that have been open for

more than two hours to an urgent Case queue and alert the support manager.

Which feature should an administrator configure to meet this requirement?


Correct : A

Case escalation rules are a feature that can be used to meet this requirement. Case escalation rules can automatically escalate cases that meet certain criteria, such as being open for more than a specified time or having a certain priority. Escalation rules can assign cases to a different owner or queue and send email notifications to the support manager or other recipients. Reference: https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5


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Question 4

The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get

transferred to the appropriate service representative within 5 hours. VIP Customers have access to

support 24 hours a day.

How should this be configured?


Correct : D

Escalation rules allow you to escalate cases based on certain criteria, such as time or priority. You can use escalation rules to transfer unassigned cases to the appropriate service representative within a specified time frame.


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Question 5

Aw computing wants to prevent user from updating the Account Annual Revenue field to be

a negative value or an amount more than $100 billion.

How should an administrator accomplish this request?


Correct : A

A validation rule is a tool that allows administrators to enforce data quality and integrity by preventing users from saving records that do not meet certain criteria or conditions. For example, a validation rule can display an error message if a user enters an invalid value in a field. In this case, the administrator can create a validation rule on the account object that displays an error if the account annual revenue field is below 0 or greater than 100 billion. Reference: https://help.salesforce.com/s/articleView?id=sf.validation_rules.htm&type=5


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