A company with multiple applications spanning different business units wants to send a standard confirmation email to customers whenever a case is created.
Which is the appropriate layer of the Enterprise Class Structure (ECS) for the email correspondence?
Correct : D
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Which two statements describe the role of the cache manifest in a mobile app? (Choose two.)
Correct : B, C
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Which two design configurations limit the need for horizontal scrolling when an application is used on a mobile device? (Choose two.)
Correct : B, D
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You want to allow users to use an application on a mobile device, even if the device is not connected to a network.
Which configuration option supports this requirement?
Correct : D
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An assignment service-level agreement (SLA) is configured with the following details:
*Initial urgency: 15
*Assignment ready: Timed delay of 2 hours
*Goal: 1 hour and increase urgency by 10
*Deadline: 2 hours and increase urgency by 15
*Passed deadline: 1 hour, increase urgency by 10, and limit events to 10
Assuming no other urgency adjustments, what is the assignment urgency 4.5 hours after the case reaches the assignment?
Correct : C
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