PECB ISO-IEC-20000-Foundation Exam Questions - Real Practice Questions for Guaranteed Success

Question 1

When managing a major incident, what is one of the activities that needs to be performed?

AKeep top management informed

BInitiate problem management activities

CEscalate the incident

DInvolve the customer

Correct : A

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AKeep top management informed

BInitiate problem management activities

CEscalate the incident

DInvolve the customer

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Question 2

Which audit, performed by the Registered Certification Body, is required to be carried out at least annually?

AInternal audit

BRecertificat ion audit

CSurveillance audit

DGap analysis audit

Correct : C

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AInternal audit

BRecertificat ion audit

CSurveillance audit

DGap analysis audit

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Question 3

What is the value of good service management?

AIt allows an organization to be certified, which always adds value for the business

BIt provides a structure for service provisioning that can be adapted to the culture of the organization

Censures people to comply with service level agreements (SLAS) using documented information

DIt offers prescriptive guidance that allows the organization to create efficient processes.

Correct : A

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AIt allows an organization to be certified, which always adds value for the business

BIt provides a structure for service provisioning that can be adapted to the culture of the organization

Censures people to comply with service level agreements (SLAS) using documented information

DIt offers prescriptive guidance that allows the organization to create efficient processes.

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Question 4

What do the principles Adapt and Adopt mean?

AAdapt means changing tne ISSO/IEC 20000-1 standard to meet the organization's needs.Adopt means implementing the ISSO/IEC 20000-1 standard in this changed way

BAdapt means tailoring the ISSO/IEC 20000-1 standard to the needs of the organization. Adopt means using any service management guidance

CAdapt means taking ITIL guidance Adopt means using that guidance to conform to the requirements from the ISO/IEC 20000 standard

DAdapt means using and tailoring any service management guidance. Adopt means using that to create the Service Management practices

Correct : D

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AAdapt means changing tne ISSO/IEC 20000-1 standard to meet the organization's needs.Adopt means implementing the ISSO/IEC 20000-1 standard in this changed way

BAdapt means tailoring the ISSO/IEC 20000-1 standard to the needs of the organization. Adopt means using any service management guidance

CAdapt means taking ITIL guidance Adopt means using that guidance to conform to the requirements from the ISO/IEC 20000 standard

DAdapt means using and tailoring any service management guidance. Adopt means using that to create the Service Management practices

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Question 5

"How do the information security requirements of ISO/IEC 20000-1 and ISO/IEC 27001 relate to each other?"

AThe requirements of ISO/IEC 20000-1 are the same as the requirements of ISO/IEC 27001

BThe requirements of ISO/IEC 20000-1 are lighter than the requirements of ISO/IEC 27001

CThey don't relate

DThe requirements of ISO/IEC 20000-1 are more elaborate than the requirements of ISO/IEC 27001

Correct : B

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AThe requirements of ISO/IEC 20000-1 are the same as the requirements of ISO/IEC 27001

BThe requirements of ISO/IEC 20000-1 are lighter than the requirements of ISO/IEC 27001

CThey don't relate

DThe requirements of ISO/IEC 20000-1 are more elaborate than the requirements of ISO/IEC 27001

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Master PECB ISO-IEC-20000-Foundation Exam with Reliable Practice Questions

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