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Master Microsoft MB-220 Exam with Reliable Practice Questions

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Last exam update: Nov 15,2024
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Question 1

You are showing the marketing team how to measure campaign effectiveness with the built-in dashboards in Dynamics 365 Customer Insights - Journeys

A team member asks where they can find the metric that shows how many emails had at least one link selected, as a percentage of the total number of emails that were delivered as part of a customer journey.

You need to tell the team which section of the built-in aggregate channel analytics dashboard contains a key performance indicator (KPI) that provides this information.

Which section contains the relevant KPI?


Correct : B


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Question 2

You are configuring attribution options for a Survey in Dynamics 365 Customer Voice - Dat

a. The One response per person setting is currently disabled You need to enable the One response per person setting. Which configuration change should you perform?


Correct : C


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Question 3

Your colleague has an upcoming product launch. They heard from the marketing operations team that they cannot go live with the launch email because the instructions provided are missing a required element.

The message created already has the following elements;

* a subscription center link

* a physical address

* a valid from name and from address

* an HTML body

* a plain text version

The instructions told the marketing operations team to use {{contact.emailddress1}} in the "To" field. All videos and images were present in the library, and there are no dynamic expressions in the email.

You need to help identify the missing element.

What should also be included in the instructions?


Correct : B


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Question 4

Your customer is using an outbound subscription center in Dynamics J65 Customer Insights - Journeys.

Due to data privacy concerns, they want to implement a global double opt-in for new subscriptions and consent preferences.

Vou need to configure the settings for this requirement.

Solution: Create an increase consent confirmation request message.

Does this meet the goal?


Correct : A


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Question 5

Your customer is using an outbound subscription center in Dynamics 365 Customer Insights - Journeys.

Due to data privacy concerns, they want to implement a global double opt-in for new subscriptions and consent preferences.

Vou need to configure the settings for this requirement.

Solution: Set up a Subscription center.

Does this meet the goal?


Correct : A


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