Master Genesys GCX-SCR Exam with Reliable Practice Questions
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Aaron is an agent who is interacting with a customer, and the call is being recorded. The customer is about to share payment information. Select the appropriate statement(s) that apply to this scenario. (Choose two.)
Correct : B, C
In situations where sensitive payment information is involved, Genesys Cloud CX provides mechanisms to ensure that this data is not recorded, thereby complying with PCI-DSS and other regulatory standards:
Secure Pause (B): Aaron can invoke a Secure Pause action to temporarily stop the recording while collecting payment information. This action ensures that sensitive information is not captured in the recording, protecting both the customer and the organization.
Secure Call Flow (C): Alternatively, Aaron can transfer the interaction to a Secure Call flow configured to collect payment information via IVR. This method uses a secure, automated system to collect sensitive data without involving the agent or recording sensitive information.
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_______________ binds the numbering plan with the trunk.
Correct : B
In Genesys Cloud CX, an Outbound route binds the numbering plan with the trunk. The outbound route determines how calls are routed out of the system, specifying which trunk to use based on the dialed number. This configuration ensures that calls are routed correctly according to the organization's numbering plan and the available trunks.
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A Branch Site can be converted to a Core Site when:
Correct : B
In Genesys Cloud CX, a Branch Site can be converted to a Core Site when an Edge is assigned to the Branch Site. The Edge device is essential for routing and managing interactions, and its presence elevates the site from a Branch Site to a Core Site, giving it the full capabilities associated with Core Sites. This conversion is part of the network architecture and is critical for managing and optimizing interaction routing and resource allocation.
Genesys Cloud CX Site and Edge Management Documentation.
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When should you consider using custom templates in the Genesys Cloud script editor?
Correct : D
Custom templates in the Genesys Cloud script editor are particularly useful when you need to create multiple scripts with similar requirements. These templates allow for consistent design and functionality across various scripts, saving time and ensuring uniformity in how interactions are handled. They are not typically used for one-time scripts or to store visual elements like graphics but are focused on reuse and consistency across multiple scripts.
Genesys Cloud CX Scripting Templates Documentation.
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HTML, JavaScript for CSS is a prerequisite for configuring Genesys Cloud CX Scripts.
Correct : B
HTML, JavaScript, or CSS knowledge is not a prerequisite for configuring Genesys Cloud CX Scripts. The scripting interface in Genesys Cloud CX is designed to be user-friendly, allowing users to create and configure scripts using a visual editor without needing to know web development languages like HTML, JavaScript, or CSS. The platform abstracts these complexities, making it accessible to users with varying technical backgrounds.
Genesys Cloud CX Scripting Documentation.
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