Genesys GCP-GC-ADM Exam Questions - Real Practice Questions for Guaranteed Success

Question 1

Which option in the Audio Sequence configuration allows you to add a slight amount of silence as a Menu Prompt to avoid Architect?

ADefault Menu choice

BMenu options

CAdd blank audio

DMenu prompt

Correct : C

https://help.mypurecloud.com/articles/set-audio-sequence/

Options Selected by Other Users:

Mark Question:

Start a Discussions

Submit Your Answer:

ADefault Menu choice

BMenu options

CAdd blank audio

DMenu prompt

0 / 1500

Question 2

What is the purpose of the Wrap-up code mappings?

AThe mappings allow you to associate some behavior with the wrap-up code, such as callback time

BThe mappings allow you to associate wrap-up codes to specific campaigns

CThe mappings configures outbound dialing to flag a single number or the entire contact as uncallable, or the right party contacted, based on the wrap-up code assigned to the interaction

DThe mappings allow you to associate wrap-up codes to specific queues

Correct : C

https://help.mypurecloud.com/articles/wrap-code-mappings-page/

Options Selected by Other Users:

Mark Question:

Start a Discussions

Submit Your Answer:

AThe mappings allow you to associate some behavior with the wrap-up code, such as callback time

BThe mappings allow you to associate wrap-up codes to specific campaigns

CThe mappings configures outbound dialing to flag a single number or the entire contact as uncallable, or the right party contacted, based on the wrap-up code assigned to the interaction

DThe mappings allow you to associate wrap-up codes to specific queues

0 / 1500

Question 3

What additional functionality will your business have by setting up and using ACD Messaging in your contact center?

AThe ability to receive and route specific tweets to agents so that they can respond to those tweets

BThe ability to create and manage a Facebook page

CThe ability to have agents spontaneously post information about your business to Twitter, Facebook, and other social media outlets

DThe ability for customers to access their accounts via social media channels

Correct : D

Options Selected by Other Users:

Mark Question:

Start a Discussions

Submit Your Answer:

AThe ability to receive and route specific tweets to agents so that they can respond to those tweets

BThe ability to create and manage a Facebook page

CThe ability to have agents spontaneously post information about your business to Twitter, Facebook, and other social media outlets

DThe ability for customers to access their accounts via social media channels

0 / 1500

Question 4

How many types of flows are supported by Architect?

Correct : A

Options Selected by Other Users:

Mark Question:

Start a Discussions

Submit Your Answer:

0 / 1500

Question 5

Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?

AThe agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

BThe agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

CThe agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

DThe agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

Correct : D

https://help.mypurecloud.com/articles/configure-call-work-settings/

Options Selected by Other Users:

Mark Question:

Start a Discussions

Submit Your Answer:

CThe agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

0 / 1500

Master Genesys GCP-GC-ADM Exam with Reliable Practice Questions

Options Selected by Other Users:

Options Selected by Other Users:

Options Selected by Other Users:

Options Selected by Other Users:

Options Selected by Other Users: