Cisco 820-605 Exam Questions - Real Practice Questions for Guaranteed Success

Question 1

While talking to employees of a customer's front-line operations, a Customer Success Manager learns that the team is evaluating a competitive solution for an existing solution they own but use minimally. What is the nextstep the Customer Success Manager should take after this conversation?

AHost a discovery session with stakeholders to identify challenges and desired outcomes.

BInvites the stakeholders to attend technical training on different product use cases.

CEducate the operations team on the features and capabilities of the existing solution.

DEnsure the customer's procurement team is aware of the existing solution and its usage history.

Correct : A

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AHost a discovery session with stakeholders to identify challenges and desired outcomes.

BInvites the stakeholders to attend technical training on different product use cases.

CEducate the operations team on the features and capabilities of the existing solution.

DEnsure the customer's procurement team is aware of the existing solution and its usage history.

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Question 3

Refer to the exhibit.

Which action should the Customer Success Manager take to improve the health index of Company B?

AAnalyze annual recurring revenue growth and reduce renewal risks associated with technology.

BPerform a marketing campaign and design a roadmap of new products.

CProvide recommendations for training and offer scripts for learning products.

DObserve the net promoter scores and how likely the customer is to create a success story.

Correct : A

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AAnalyze annual recurring revenue growth and reduce renewal risks associated with technology.

BPerform a marketing campaign and design a roadmap of new products.

CProvide recommendations for training and offer scripts for learning products.

DObserve the net promoter scores and how likely the customer is to create a success story.

0 / 1500

Question 4

At which lifecycle stage does the Customer Success Manager identify the solution purchased?

AOnboard

BPurchase

CImplement

DSelect

Correct : D

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AOnboard

BPurchase

CImplement

DSelect

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Master Cisco 820-605 Exam with Reliable Practice Questions

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