In a return transaction within the reverse logistics process, who are the two primary participants?
Customers
Competitors
Distributors
Suppliers
Correct : D
The customer returning the product and the supplier accepting the return are the primary participants. [P-181]
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What distinguishes the terms "inbound" and "outbound" in the context of reverse logistics?
Correct : D
'Inbound' refers to receiving returns, while 'outbound' refers to returning products to customers. [P-181]
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How do customers and suppliers differ in their perspectives during return transactions?
Correct : C
Customers prioritize refunds/replacements, while suppliers focus on extracting residual value. [P-181]
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Sarah, a supply chain manager, is considering implementing a reverse logistics strategy in her organization. She's concerned about potential obstacles that might hinder its success. She believes that a lack of resources and expertise might be a challenge. What potential barrier is Sarah worried about when implementing a reverse logistics strategy?
Correct : D
Sarah is concerned that there might be a lack of knowledgeable and expert human resources required to develop, execute, and manage the required reverse logistics program. This aligns with the option 'No infrastructure and insufficient resources.' [P-182]
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Emma, a senior manager, is reviewing potential projects for her organization. She believes that reverse logistics initiatives are essential but fears that they might not be given the necessary priority compared to other projects. What concern does Emma have about the implementation of reverse logistics initiatives?
Correct : D
Emma is concerned that top managers might not give reverse logistics the priority it deserves relative to other important projects. This aligns with 'Reverse logistics not receiving the required priority from top management.' [P-182]
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