Avaya 7492X Exam Questions - Real Practice Questions for Guaranteed Success

Question 2

With consideration to the Avaya Global Support Services troubleshooting methodology, which step is most important when developing a hypothesis for troubleshooting software?

AImplementing corrective actions

BChoosing corrective actions

CRecognizing the problem

DDetermining the triggers

Correct : C

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AImplementing corrective actions

BChoosing corrective actions

CRecognizing the problem

DDetermining the triggers

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Question 3

A customer has SLM In their contact center deployed, but would now like to add the Business Advocate feature to Increase staffing automation, so that the supervisor can spend more time coaching their agents.

Which statement Is true?

ABusiness Advocate can exist with FAS enabled.

BSLM can exist without EAS enabled.

CThe Business Advocate feature and SI M cannot co-exist on the same system.

DThe Business Advocate feature con run on the same system that has SLM configured.

Correct : C

https://downloads.avaya.com/css/P8/documents/100171600 (p.9)

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ABusiness Advocate can exist with FAS enabled.

BSLM can exist without EAS enabled.

CThe Business Advocate feature and SI M cannot co-exist on the same system.

DThe Business Advocate feature con run on the same system that has SLM configured.

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Question 5

There are four main components of the Call Center Elite Multichannel configuration.

Which list contains all of the main components?

AAvaya Aura System Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server

BAvaya Aura Session Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server

CAvaya Aura Communication Manager, Avaya Aura Session Manager, Multichannel XML Server, Multichannel Desktop Client

DAvaya Aura Communication Manager, Multimedia Database, Multichannel XML Server, Multichannel Desktop Client

Correct : D

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AAvaya Aura System Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server

BAvaya Aura Session Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server

CAvaya Aura Communication Manager, Avaya Aura Session Manager, Multichannel XML Server, Multichannel Desktop Client

DAvaya Aura Communication Manager, Multimedia Database, Multichannel XML Server, Multichannel Desktop Client

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