Avaya 6210 Exam Questions - Real Practice Questions for Guaranteed Success

Question 1

Which Orchestration Designer intrinsic is used for Multimedia contacts?

ACONTACT TYPE

BQUIT

CLOG

DWAIT

Correct : A

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ACONTACT TYPE

BQUIT

CLOG

DWAIT

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Question 2

You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer. Which URL location will you enter to access the AAD Web page to start the AAD installation?

AError! Hyperlink reference not valid. where <servername> is the server name or IP Address of the Contact Center Manager Server (CCMS)

BError! Hyperlink reference not valid. where <servername> is the server name or IP Address of the Avaya Aura Application Enablement Server

CError! Hyperlink reference not valid. where <servername> is the server name or IP Address of the Contact Center Multimedia (CCMM) Server

Dhttps://support.avaya.com web site

Correct : D

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AError! Hyperlink reference not valid. where <servername> is the server name or IP Address of the Contact Center Manager Server (CCMS)

BError! Hyperlink reference not valid. where <servername> is the server name or IP Address of the Avaya Aura Application Enablement Server

CError! Hyperlink reference not valid. where <servername> is the server name or IP Address of the Contact Center Multimedia (CCMM) Server

Dhttps://support.avaya.com web site

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Question 3

During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?

AAgent Desktop Configuration, Default Closed Reasons

BAgent Desktop Configuration, General Settings

CAgent Desktop Configuration, Resources

DAgent Desktop Configuration, User Settings

Correct : D

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AAgent Desktop Configuration, Default Closed Reasons

BAgent Desktop Configuration, General Settings

CAgent Desktop Configuration, Resources

DAgent Desktop Configuration, User Settings

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Question 4

Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?

AGIVE IVR

BQUEUE TO SKILLSET

CGIVE RAN

DGIVE MUSIC

Correct : A

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AGIVE IVR

BQUEUE TO SKILLSET

CGIVE RAN

DGIVE MUSIC

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Question 5

Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?

AContact Center Database Maintenance Utility

BControl Utility

CCCMM Data Management

DSystem Control and Monitor Utility

Correct : C

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AContact Center Database Maintenance Utility

BControl Utility

CCCMM Data Management

DSystem Control and Monitor Utility

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Master Avaya 6210 Exam with Reliable Practice Questions

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